Bank of America Online Statements Your Settings Were Not Saved. Please Try Again.
Depository financial institution of America Prepaid Mobile App FAQs
Is my online Username and Countersign the same for the App?
The Username and Password used on the App are non continued to the Username and Password used on the Prepaid website. They may be set up every bit the same but information technology is not required.
Why do I have to create an account?
You lot'll need to create a new App account for Prepaid Mobile Services since this service is separate from our other services that Banking concern of America or its affiliates also provide. Prepaid Mobile Services do non require yous to enroll in other services first.
How do I sign in?
Sign in with the Username and Password you created for your Prepaid Mobile Services account, which are unlike from credentials you may take created to use our other services. If you chose the "recollect me on this device" option the concluding time you signed in on the device, you generally will only need to enter your password.
How do I add a bill of fare?
You lot volition be prompted to add a card after you create your account. If you lot don't add together a card immediately, you will be asked to add a card when you sign in again. You can also add additional cards past selecting the plus symbol (+) in the upper right corner of the transaction/residuum screen.
How do I edit my bill of fare information?
Tap the carte du jour image of the carte du jour you want to edit
How do I manage my account information?
To manage your account, become to your User Profile under Settings to edit your password, email address and mobile phone numbers. This volition only update your Prepaid Mobile Services profile. You will also demand to update your website profile (if Applicable).
Will changes fabricated on the App update my profile for the website?
Changes fabricated to your email or telephone number in your contour settings will non update your information on the Prepaid website.
If yous are, nevertheless, changing the email or phone number in your mobile Warning Settings nether the Alerts Pick, this will also update the alert settings on the website.
Tin can I suspend my carte?
Yes. If you have temporarily misplaced your card and don't desire to authorize new purchases or transfers yous may cull to suspend your card through the mobile App or website.
A suspended menu will withal allow some activity such as: credits, dispute adjustments, deposits, fees and previously authorized purchases.
Mobile App –
1. Select the circle icon with iii dots on the balance/transaction screen
2. Select Card Controls
iii. Toggle the Append switch
4. A window will appear asking the user to confirm the action, select Suspend
5. Your menu is at present suspended from utilize.
Website –
i. Navigate to "My Settings."
2. Select Append Card.
3. A confirmation screen will display.
4. Select Suspend to confirm the action
5. Your bill of fare is at present suspended from use.
How exercise I reactivate (unsuspend) my card?
To reactivate (un-suspend) a card, merely login to the mobile App or the website.
Mobile App –
ane. Navigate to the transaction/balance page for the suspended carte du jour.
2. Select reactivate.
3. A confirmation screen will display.
four. Your card is now active and ready for use Website – upon login
v. Select Reactivate Card along the meridian of the page after sign on.
If you navigate to different pages while on the website earlier you reactive (un-suspend) the menu, the reactivate message will exist lost.
To reactivate:
ane. Navigate to "My Settings."
2. Select Reactivate Card.
3. A confirmation screen will brandish.
4. Select Reactivate to ostend the action
5. Your card is now active and ready for use.
What happens when I delete my profile?
When you lot delete your contour on the App, we will delete your Prepaid Mobile Services account from this telephone and all of the associated personal information and card data that we've collected from yous from this phone.
Yous volition no longer have access to your Prepaid Mobile Services account on the App.
Your cards and accounts you may take created for other services unrelated to the Prepaid Mobile Services will not be affected. You can go on to use your other cards and access other services after deleting your contour.
To re-add together a carte du jour that was previously deleted, select the Add Bill of fare choice under Settings.
Who do I contact if I am having issues with the App or card?
Please call the number on back of your card.
Why do I need to verify my email address?
We volition occasionally send you lot account management messages to notify you of action on your Prepaid Mobile Services account. For your security, we verify your electronic mail accost to ensure you are the owner of this account and can receive these messages.
What do I practice with the electronic mail verification code?
In one case you receive your email verification code, return to the Bank of America Prepaid App and enter the code to confirm your e-mail address.
I oasis't received a code to verify my email address. What do I practise?
The verification code may have a few minutes to make it in your inbox, depending on your connection and email service. If you lot still oasis't received the code, you can asking some other code from the App.
How many wrong login attempts practice I get earlier my account is locked?
The App volition lock if v failed attempts are consecutively entered. Once locked out the password must exist reset through the Forgot Password characteristic.
How exercise I unlock my business relationship due to failed login attempts?
Select Forgot Password and follow the steps displayed on the App to reset your password.
Tin someone get my card number or personal information from this App?
Nosotros exercise not store business relationship information on your device unless you've turned on quick admission which displays your residual earlier yous log in.
We use SSL to encrypt your personal and account related information.
We recommend not storing your User ID or Countersign in other Apps (such every bit notes or memo pad) and so if your phone is lost or stolen; the login information is not attainable.
Will I e'er exist asked to share my User ID or Countersign?
No, Bank of America will never request your Username or Countersign. Some websites and software offering tools or help with managing your accounts. If you requite them your Username and password, you may risk unauthorized activity or fraud on your account.
If yous take already provided your Username and Password to a 3rd party and want to protect yourself, please modify your password immediately. If you see suspicious activity, please report it immediately by calling the number on the dorsum of your bill of fare.
What are some tips to avoid fraud?
Sometimes criminals volition try to fox individuals into disclosing personal information in a text, electronic mail or on a phone call. Phony emails may direct you lot to a fraudulent website that looks like a Banking concern of America website. These phony emails may even ask you to call a phone number and provide account information. Please remember that:
- Bank of America will never ask you in an email or text to disclose any personal information, such as your Social Security Number, Pivot (Personal Identification Number) or Prepaid Carte du jour Number
- Offers that sound also good to be true often are. You may exist asked to fill out a short survey in exchange for money existence credited to your business relationship at the business relationship number you provide. Banking concern of America will never request your information in this way
- Claims that your account may be closed if you neglect to confirm, verify or authenticate personal information are non from Bank of America
If you receive a suspicious email or are directed to a website that besides looks like Bank of America, written report it to [electronic mail protected] and and then delete the suspicious email.
For boosted information on preventing Fraud, delight visit world wide web.bankofamerica.com/prepaidprivacy
Can I add together my personal Banking company of America credit or debit card to this App?
No. This App is for Bank of America prepaid products simply.
Are there fees to utilise the Bank of America Prepaid App?
We do non charge a fee just message and information rates from your mobile telecommunications service provider may use.
What are alerts?
Alerts are notifications we transport you regarding activity on your card. You can subscribe to receive alerts by navigating to "Alerts".
How do I receive alerts?
You can choose to receive alerts through text messaging or email. If yous choose text messaging, you will receive messages from either 868472 or 288472.
Please note: Message and data rates from your mobile telecommunications service provider may use.
How practise I manage my Alerts?
Y'all can manage your alerts, including how you want to receive your alerts, within your application on your mobile phone. To manage your alerts:
one. Select the Menu icon.
2. Select Alerts.
3. Select a card to manage alerts.
4. The next screen will display delivery methods and the alerts currently bachelor.
5. Select Edit to manage your electronic mail or phone number data.
6. Toggle alerts on or off
Why is the contact information for prepaid alerts split from the contacts I take added to my account?
For prepaid alerts, you tin manage and use the contact information directly associated with your prepaid card. Any changes made using this service will be practical to your prepaid card account.
To manage your prepaid card contact information, navigate to Alerts for your prepaid carte du jour and select "Delivery Methods".
What is Quick Access?
Quick Access is a characteristic that allows yous to view your card remainder without having to sign into the App.
Please refer to Department 4.half dozen of the Bank of America Prepaid Mobile Services Terms and Conditions for additional information on this characteristic.
How do I turn on and off Quick Access?
1. Select Carte icon.
2. Select Settings.
3. Select Quick Access.
4. Toggle Quick Access on and off.
How do I access Quick Access?
Once yous have turned on Quick Access from your App settings, tap on our logo towards the top of the sign in screen to open Quick Access.
What if I want to delete my Prepaid Mobile Services account?
one. Select the Card icon.
2. Select Settings.
iii. Select Delete Profile.
iv. A bulletin "Are y'all sure yous want to delete your profile?" volition appear.
five. Select Go along.
6. Once the contour is deleted yous volition no longer have access to the Prepaid Mobile App.
You will need to re-enroll if you want access to the App again.
Can my Prepaid Mobile Services App session time out?
Yeah, for security purposes after 8 minutes of inactivity, the session will elapse and yous will need to log in once more.
How do I reset my password if I forgot my password?
1. Select Forgot? In the Password section of the Log in screen.
2. Enter Username and select Transport Instructions.
3. A verification e-mail will be sent to your primary e-mail address.
4. Enter the Verification code provided in the email on the Verify Email Address screen.
v. Select Go along.
six. Enter a new countersign and confirm password on the Reset Password screen.
seven. Select Reset Password.
What if I don't receive the Password reset email?
1. Tap on Send Another Code.
2. A verification electronic mail will be sent to your primary email accost.
3. Enter the Verification code provided in the email on the Verify E-mail Address screen.
iv. Select Keep.
v. Enter a new countersign and confirm password on the Reset Countersign screen.
6. Select Reset Countersign.
If yous are still non receiving the verification email, check your spam or junk folder to meet if the email was accidentally placed there. Sometimes the spam filter catches the electronic mail.
Note: If you lot are using a piece of work/employment email address and not receiving emails, confirm the email address and check your spam folders. Then have your employer cheque to see if this blazon of email will be blocked.
The link with the Forgot Password email does not work?
The link inside the Forgot Password email is only agile for thirty minutes. If you endeavour to click on information technology later that time period, yous'll receive an error message. You lot will demand to go through the Forgot Password process once more to request another forgot password email.
The limit to reset your password is 4 times within 24 hours.
How many characters tin can be in my password?
Must be 7-32 Alphanumeric with at least i numeric value. The password cannot exist ascending or descending sequence (eastward.g., 123456789, 987654321) and one digit cannot make up over half the countersign.
What if I forgot my Username?
1. Tap Forgot next to the Username on the Log in Screen.
two. A system email volition be sent to the primary email address you used to enroll into the Prepaid Card App.
What if I change wireless carriers?
If you lot do not modify your mobile phone number and mobile device when you switch to another participating wireless carrier service, your service will piece of work without interruption.
If you lot do change your mobile device but non your phone number:
1. Download the App to your new mobile device.
2. Log in to the App every bit usual.
What if I upgrade my mobile device?
If you upgrade your mobile device, you lot will about likely keep your current mobile number with your new device.
You tin download the awarding again and use your existing credentials to access your mobile business relationship.
If possible, delete the application from yous onetime mobile phone before disposal.
Do I need to register once again if I change my mobile phone number?
No, yous tin can log in to the App with your existing credentials.
Yous volition demand to update the phone number within the App.
1. Select the card icon
2. Select settings
3. Select manage phone number
four. Edit the existing phone number with the new phone number
5. Salvage changes
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Source: https://www.visaprepaidprocessing.com/Content/PRC384/_Html/DIGITAL-BofAPrepaid-Help.html
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