I Perfire a Check So We Both Have a Record or Paypal Again

• #i

I'grand having credit card issues; it just says continuously that the transaction was non canonical for security reasons.
I chatted with alibaba back up, one agent gave me the appeal page just the entreatment page requires yous to select the menu beingness appealed (of which in that location are none on file b/c the card is only saved to file after you utilise information technology ane time).
I went back to support and the next agent said I don't demand to do the appeal, they promised to email me something after tonight; no joy.
Been trying to pay all 24-hour interval. Usually the banking company card sends a text if something is suspicious and I can approve but cipher like that.
I've been trying all twenty-four hour period (hither it's night as I post this).
I went back through the thread and I don't see a solution. I was ready to upload photo id and cred. card. picture but again, that folio won't work if the card is non on file. Is this but the alibaba system being weird?
I know others accept had issues with it. I do not want to send a wire transfer. This card works for everything, never fails it's a good card.
It'due south always clean; paid off, etc. I want to do the card payment for the extra protection for the but in case scenario.
Practice I just go along trying? Take tried about 6x now. Starting time time it took a couple hours to "not piece of work." Now it's pretty fast each time.

Their Alibaba support rep wrote, "Afterwards consultation, I am sorry to hear that yous have some payment issue for your order.
Afterward checking in the system, I feel sorry that currently it doesn't take credit carte du jour for this transaction.
In order to protect the security of the payment in the whole process of the order, every single gild and payment on Alibaba.com demand to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and any attempts to against this decision volition not be considered.
To go your society proceed, we have to suggest you alter a payment method to complete the transaction.
Lamentable for the inconvenience caused. Your kind agreement and cooperation are highly appreciated. "

The Platinum carte in question is the simply payment option nosotros've got. Anybody else deal with this? Did you find a solution?
They are uninterested in uploading of ID'due south and photos of credit cards.

• #2

Lamentable mate, I haven't placed my gild with Xuba yet, just programme to tonight or in the morn. I'll report back if I have aforementioned bug.

• #5

I was but reading something interesting in relation to my banks cc apply overseas.
It states that if a country has a vi digit pivot arrangement then my card volition be declined everyday, I would need to change my cc to 6 digit pin.
Here in oz it's a 4 digit system.
Not sure if this is relevant or not simply I idea I'd share because I'chiliad hoping for a smoothen transaction.

• #vi

It declined on me a couple times. Then Amy said apply the appeal which no card showed up. I uploaded I.D. and card and the adjacent day it was approved. And that was on a weekend.

Greg

And so on the Appeal page when you uploaded your bill of fare and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is nothing to select on the first field "1. Choose the card for appeal" when you click information technology says "no options". Then the form is waiting for that to exist selected to ungray the <submit> push.

• #9

Just call you CC and tell them it's ok to process

Yeah it'southward a comedy of errors, I called the bank yesterday got through the calculator then but waited and waited then asunder lol.
The Alibaba rep emailed me it's not my credit card declining me information technology'south the Alibaba arrangement marked this gild as not assuasive any credit cards?
That I must use another payment selection. It makes some sense that it'due south the Alibaba side since my bill of fare never sent an OTP code (usually they text me a code if there is some question). Bank may exist minimally staffed as we yet accept adequately heavy lockdowns in Metro Manila with curfews.
I'll try once again calling them.

@Jeremiah In my experience (just placed my guild two days agone from xuba), you lot accept to try different (or possibly the same 1, I use different ones) cards (will go declined of course) until you get a "entreatment" push right after your transaction got declined. Simply by now when y'all click the "appeal" button, y'all will be able to meet your cards have been saved on file.

Apparently, y'all are directed to the appealing page directly by the agents yous talked to. I guess this could exist the reason why you can not see the cards saved. I would suggest y'all try out making payment multiple times and use different cards until you see that "appeal" thing. My starting time two payment trials were declined and I did not see the "entreatment" button. Subsequently third attempt, I appeared. And magically, my first two cards were also saved. Kind of strange.

OK that's useful. I've tried about seven times (only have ane card that can handle the number of cells I'chiliad buying). I never saw the appeal page every bit part of the transaction; only when an Alibaba rep gave me the page after I pushed for information technology.

Thanks everyone for the help, I actually capeesh information technology.

Terminal edited: May 27, 2020

• #11

I sympathize you lot only have this one card that has enough credit to embrace the whole order. Only it never hurts to try different cards. In my case, in one case I got that "appeal" push button and clicked information technology, I can encounter all my previous cards (2 declined cards without "appeal" button + i declined with appeal button) just showed up in the drop-down menu. I would recommend you exercise the same. Peradventure our Platinum carte du jour will announced magically later y'all go that "appeal" button. Then your can upload your ID and pic of your platinum card to appeal that bill of fare. Merely a proposition.

And BTW, you can marking out sensitive info on our ID, like your DOB and some other info. I believe Alibaba but need your proper name and your address to be matching with the info for your order. At to the lowest degree it is like this in my case. I know giving out names and addresses is nevertheless a concern to some. Only it's better than sending the entire ID image out.

Ah got information technology. Thanks. I wish I had known that about marking out sensitive information. Ironically, the address on the DL is different since I moved since and then.
Will endeavor using other cards to go to that point. Thanks.

• #12

Another thought.
I'm shipping to my reshipper in China. So the address that comes up by default in the payment folio is in Chinese (the address I gave the seller to ship to). I delete it and enter the address associated with the carte here in the Philippines. Does anyone recall this could exist flubbing things up?
Maybe I should enquire the seller to draw up some other purchase but list my home address on information technology, make the payment, and so he can change to the Chinese address?

• #13

So funny that it has to be mysterious why can't they just say clearly what the problem is? I'm sure even using google translate would be sufficient if they wanted to say what needs to be done.

• #14

Another thought.
I'1000 shipping to my reshipper in Red china. Then the address that comes up past default in the payment page is in Chinese (the address I gave the seller to ship to). I delete information technology and enter the address associated with the carte du jour here in the Philippines. Does anyone think this could be flubbing things up?
Maybe I should inquire the seller to draw up another buy but list my home accost on it, make the payment, then he can modify to the Chinese address?

If its not shipping to your home address thats a big red flag and thats probably the problem.

• #16

Ever since the USA started a trade war with Cathay, I've seen many Chinese sellers no longer willing to ship to USA that previously did. I was Verified on Alibaba for years until the recent USA spat with the Chinese authorities over COVID-19. Now, when I endeavour to re-verify, information technology says that I can't due to inappropriate conduct. It doesn't say what it was. I've ever paid in full for what I've purchased immediately. I'one thousand no conspiracy theorist, merely I also know how Asian governments; peculiarly Prc; use soft power to put the squeeze on those it doesn't regard favorably. That said, you might try using PayPal.

I simply ordered some prison cell a few days agone and had no problem . hmmm

• #19

E'er since the USA started a merchandise state of war with Cathay, I've seen many Chinese sellers no longer willing to send to USA that previously did.

I'1000 an American but I'm in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't exist an issue. The credit carte du jour is also Filipino and I accept non identified myself as American.

I ... That said, yous might endeavour using PayPal.

Thanks, I tried PayPal first the seller is unwilling to accept PayPal (information technology'southward my preferred online method of payment).

If its non shipping to your home address thats a big red flag and thats probably the problem.

Yes I was thinking this also. I got the seller to make a new gild with my abode address as the delivery address. Then I tried to pay that i. No Joy.

It declined on me a couple times. Then Amy said employ the appeal which no card showed up. I uploaded I.D. and bill of fare and the next solar day it was approved. And that was on a weekend. Greg

OK and so I followed this since it seems like your state of affairs is closest to mine. I simply tried to pay with a different card (which I knew would neglect equally information technology has no boodle on it), and so I tried to pay again with the Platninum card, simply to emulate the design of success which y'all had Greg. And so here's my question, that Appeal page, there is no link to it form the payment failed page.
I take the link considering the 1st support agent at Alibaba gave me the link when I asked for it.
And then here I uploaded over again my D.Fifty. and C.C. motion picture to that folio, but since there is no card on file the <submit> button is grayed out. How did you get past that? (come across lesser of pic, no way to click submit). Thank you in advance!

• #20

Thanks everyone so far for your ideas and comments!
Tonight through sat. night are a holiday for me (it's well-nigh dark hither in the Philippines) so if I don't respond till then I'yard still grateful!

reginanerisfamands54.blogspot.com

Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/